Complaint / review text:
I tried to contact customer service immediately after ordering a 11x13 photo to add some instructions for the photo (to eliminate darkness around eyes) as no opportunity to do this was given during the ordering process. They no longer have customer service by phone even though they publish a number on everything.
I filled out a help request on their site which said I would receive a case number, which I never received. After receiving the photo I went to their redo pictage site and submitted a request with instructions to have the photo redone. I got an error message which said if I got an error message to go to their Help and submit a request thru that avenue. Did as instructed and this time I got a case number and it was stated that someone would be contacting me shortly.
NEVER was contacted.
In reality, you would have thought they would eliminate darkness (circles) under eyes as standard procedure - my high school graduation picture eliminated them 50 years ago!!! I have found it to be IMPOSSIBLE to get service from this company.