Complaint / review text:
My Dad passed away in July of this year. He had a Neptune Society cremation plan. The Austin, TX branch was wonderful. They took care of everything including sending my Dad's remains to the Summerfield, FL branch so we could bury him in FL where we live. The Summerfield office only has one employee according to the person I spoke to on the phone. I wanted to pick up the urn on the way to the cemetery because we live over an hour away.
They would only let me pick up my Dad's remains at 4 pm the day before the service, or 10 am the day of the service, because of a lack of personnel at the Summerfield office, and other appointments. I did not need an appointment. I just needed to show my ID and pick up my Dad's remains. The fact that they do not have someone on staff that could handle that at any time is enough to change my mind about purchasing their plan for my husband and myself which was what I was going to do after my positive experience with the Austin, TX branch. The Summerfield, FL branch changed my mind with their lack of customer service and shortage of personnel.