Complaint / review text:
I have an electric fence link to my ADT alarm. My sister of 62 lives all by herself on my property and I live in Cape Town
On Wednesday the fence triggered a "Duress" signal to ADT. This means that they do not phone as this signal indicates that the client is in danger. This happened at around 19h45.
After many calls to Cape Town and PE (Sharleen) from my sister and myself, ADT armed response eventually turned up at my property at 20h45. One hour after this "Duress" signal was received
I had poor response many times before so this is not a isolated incident. It is a disgrace that their service is so poor and I would not recommend anyone using their services at all.
Nick de Bee