Complaint / review text:
For Christmas 2011 when my daughter turned six she got a Monster High Dynacraft bike from Santa. We purchased it preassembled. It was her first bike. It has been a terrible experience and brought all of us nothing but misery. She LOVED Monster High and was so thrilled. She went out to take her first ride and one of the training wheels came flying off. She balled. I was horrified. I said "wow Santa's elves didn't do a very good job I can fix it." When she took her second ride the both came off. She was convinced she wasn't ever going to ride a bike because fate was working against her. Upon further inspection the plastic wheel had worn though. That shouldn't happen.
Not knowing what to do I went and bought universal training wheels to put on. It was a nasty winter and as sometimes happen we got busy with work and school so it was awhile before she was ready to ride again. When she did it wobbled and I noticed the wheels weren't going on evenly. No matter what I tried I couldn't get it to work. She was heartbroken. I promised her I would take it to a bike shop (really shouldn't have needed to). We all got busy and here we are - technically according to the specks she can still ride it but it's a bit small. She's nine and only just getting around to learning to ride because her first bike was so poorly made. I taught her without the training wheels. She got to ride for about two hours over two days. We went again today for her sixth ride in three years and only two of those lasted longer than ten minutes.
Today within the first 20 minutes a pedal came clean off. I couldn't get it on without a wrench -so we had to go home. I got it on but not without scratching the bike up. Then I noticed the bolt holding the handle bars was loose. I wasn't able to tighten it back down - ended up taking them off to get a better look. It seems like the piece that holds it together is too short not how it was all together in the first place. I tried for hours and have aching hands - I couldn't get it to tighten back down and hold it all together. While messing with that the front wheel came clean off although nothing had been loosened. I put it back on but now I am not confident it will stay. And by the way the bike never had a kick stand.
It was looking to small for my daughter but seeing how it has only had two real rides (if that) I was hoping I could use it for my other daughter who is now 5 going on 6 (although I feared I would not be able to even think about training wheels on it). This is very disappointing and I am heartbroken my daughter has had such a lousy experience. She even mentioned that she should have known a bike from Santa wouldn't be good quality. Now she doubts Santa because Dynacraft makes lemons. At this point I need two new bikes and this one I purchased which should have brought a little girl so much joy was hardly used at all but is an absolute junker. One things for sure I'll have to make sure I don't purchase Dynacraft bikes.
I don't even know what to say other than I am deeply disappointed and frustrated over this product and I intend to tell other mom's not to mess with Dynacraft bikes if they want happy experiences. I can't believe I wasted three years trying to make this bike work. Furthermore after reading through other statements I am relieved my daughter didn't have a serious accident. Yikes! I have tried contacting Dynacraft with no luck.