Complaint / review / scam report
Macys
Useless store credit

Complaint / review text:
Went to Macy's in Germantown MD today to buy some kitchenware. I had just spent $150 with them online a week previously but apparently online you cant use store credit which I had on a store gift card.

So went to use it at the store and they said that the data was unavailable for my store gift card. They told me I had to call the number on the back of the card. Then they did that themselves, but no help came from that quarter. Finally to make a very long story short, the store manager told me that unless I had a reciept for the store credit they couldnt help me.

What the heck?! Why do I even have a card for credit from them if its the reciept they need. No I didnt have the receipt anymore. They made me feel as if I had obtained my store credit illegally or something, it was really awful.

So they dont care, and my money on the card is lost. I might as well have thrown the items previously returned for that credit in the trash or just given them away - at least then someone other this big chain store would have benefited. No sense of customer care.

Im furious at them. I dont ever want to shop there again.

Contact information:
Author: Contact with Author


Offender: Macys

   State: Maryland   City: Germantown
Address: PO Box 8113
Phone: 18006596229
Site: www.macys.com

Category: Shops, Products, Services

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