Complaint / review text:
After a couple of phone calls I finally gave in and ordered printer ribbons from Siyakhula Products. The lady in the beginning doing the sales pitch and taking my order said that they were prepared to split a box of ribbons for us and only supply 10 seeing as we only have 1 printer using those ribbons. I received the ribbons and paid the invoice in full on the due date. I thought I was done with them... Until I received my next box of ribbons that I most certainly did not order. I returned the box as is (including their so called gift card, that first needs to be activated by the way) at our expense via post office. Today, 22/01/2015 i received a call from their sales accountant to query the payment on the second invoice, I informed the man that we did not want it and returned it via SAPO. He immediatly became arrogant and rude and demanded we pay. He informed me that they will return the parcel to us and take further steps to collect what is due according to them... Why should we pay for something we did not order and returned. Is this type of practice not against the consumer protection act?