Complaint / review text:
I placed an order online for flowers delivered to the school at which my wife works. After she was off of work, I asked her if she had a special delivery, in which she replied no.
That evening I contacted customer service to inquire as to why the flowers were not delivered. The customer service rep placed me on hold while he contacted the florist. The customer service rep stated that he wan unable to contact the florist but would inquire first thing in the morning and let me know why the flowers were not delivered. That night about 9 PM, I received an email from FTD stating that the flowers were delivered to the school, which was closed.
Around lunch time, I still had not heard back from FTD and my wife told me that no flowers yet. I once again called FTD to inquire as to the status of my late order. The customer service rep once again placed me on hold while she contacted the florist. When she came back on the line, she told me there was a problem between FTD and the florist and for the problem the flowers would be upgraded.
I asked her why I had received an email last night stating the flowers were ordered, in which she said she had no idea why the email was generated. She also informed me that the flowers would be delivered today to the school before school was out. When my wife was on the way home, I asked her if the flowers were delivered, which they had not. I called FTD customer service once again to voice my displeasure.
I was once again placed on hold which she contacted the florist. This time she came back and told me that the florist said the flowers were delivered yesterday and that there was nothing she could do. I told her to cancel the order and refund the amount to my credit card, in which she told me should could not refund the money because the florist stated the flowers were delivered. I asked who signed for the flowers and for some unknown reason, she could not pull that information up in the system.
I told her I wanted to speak to her supervisor. I finally (I think) received a refund. FTD customer service does not care nor are they helpful.
Stay away from FTD. I will never use them again.