Complaint / review text:
I had reservations about THUMBTACK for quite some time now but I gave it a chance.
I like the concept but CERTAINLY do not believe the professionals should be charged. It seems they are defrauding professionals and free-lancers...
The "INTERNET ROBOT" service they have is only causing them to further lose credibility.
"Requests for services" come in at all hours of the day and night...including 9:00 pm to midnight, not to mention: 1:00 am, 3:00 am, 5:00 am! Seriously! Can't they scam better than that??? Or at least hire a robot company that is mindful of the time zones?
Do they honestly believe I am gullible enough to think that at 1:36 A.M. Some woman named "Lisa M." wants home staging in Oceanside? At 1:36 AM??? Or that at 6:45 A.M. "Judith" needs a home remodeler in Pomona? Or one of my favorites: "Anaiz L." needs an interior designer in Lakeside at 1:53 A.M.? Yes, 1:53 AM!
This is increasing in frequency... Sometimes these requests come in every 15-30 minutes! It's gotten worse and worse. I have kept every email and text notification to prove this craziness. (see attached for 2 examples)
It's blatantly obvious that these are fake requests. They are defrauding people by suggesting they submit quotes to these fake requests.
And yes, it would be great to get a refund, simply because I feel very defrauded. They need to clean up their act, be transparent, stop charging the professionals, and be accountable.