Complaint / review text:
I purchased a pair of shoes from Footlocker as a gift for my nephew. The shoes were a little too big and they did not have any other pairs in stock, I had to return it. Footlocker's repair policy is any returns after 30 days for unused shoes is a Merchandise Return Card. They issued me one for the amount of $207 and I gave the card to my nephew so he can purchase a pair of shoes from store 07108. He won a raffle to have the chance to purchase a pair of the shoes and he went in there with the Merchandise Return Card. He presented the card and the cashier Liliana, stated that they do not accept store issued credit on new releases until 14 days from the release date. She stated it was Footlocker's policy not to accept store issue credit and my nephew purchased the shoes out of his own money. I advised him to return it and I purchased it for him from another company.
The reason for my complaint is that on the back of their Merchandise Return Card it specifically states that, "This Card may be applied towards any purchase at any Foot Locker store in the U.S. The card not valid for catalog or internet purchases." Why would they refuse their own store issued credit when it clearly states it can be used for any purchase in the store. I understand certain products my be limited releases, but it does not define on the card that those items are limited to it. I have tried to contact Footlocker but they had not even bothered to contact me back regarding this issue. I think it is a rip off that they would issue a store credit, and not even honor it. I have attached the receipt for proof of the return.