Complaint / review text:
NY&CO I can tell you guys are on your way out of business. On 06/28 I placed an order and used a $75 gift card and had a $5.45 balance. I logged into my PayPal account to pay the balance, lo and behold you buffoons charged my PayPal account $80.45 in addition to taking the $75 off the gift card. I called customer service and was advised that once the order ships the charges would be corrected. Well after I made the call to customer service I received an email stating that 2 of the items I ordered were not available, bringing my total to $67.75. So that means nothing should be charged to PayPal and the $67.75 should come off the gift card. Well I received my order and the charges have not been corrected. My PayPal account is still showing a pending transaction for $80.45 and the $7.25 has not been refunded to my gift card.
Here's where it gets good, one of your exceptionally bright CSRs sent me an email requesting that I fax my bank statement to some number.in this day and age where security breaches and fraud are all too common why in the world would you send an email requesting that such sensitive information be faxed? It gets better, another bright individual at your company spent $10 to send me a. 90 gift card via certified mail. Your company is pathetic and is worse than dealing with the Filipino customer service agents. This nonsense along with the fact that the quality of your clothing has gone down has sealed the deal, no more NY & Co for me.