Complaint / review text:
First I'd like to say that I have always loved Wegmans. I have always tried to stay clear of other grocery stores and would only shop there if I absolutely had to. I spend anywhere from 500 to 800 dollars a week just at Wegmans and up until a few months ago, was a happy customer. It turns out, I shop there so much that I have been experiencing issues with their products and at first, I looked at it as an isolated incident. But now, it has went from a few items to almost every other day. I don't shop once a week.
I enjoy choosing fresh ingredients so, as far as vegetables and meat, I shop almost every day at times - especially in the fall, summer, and spring months. But I have been having so many issues with their produce & meat. I can no longer put off my frustrations and so contacted Wegmans about these issues and have yet to hear back from them. Talk about feeling betrayed. I've always supported Wegmans and have been proud of our local superstore! Living in Houston Texas, I missed Wegmans and told locals about how their Kroger's had nothing on "My Wegmans."
That's all changed now. The last straw was purchasing a family pack of boneless/skinless chicken that I was going to BBQ for my family one late evening. It was late and I had promised an excellent meal only to arrive home, tired but determined to cook this meal only to find the meat was stinky spoiled! I was too tired to go back to Wegmans and we ordered 50 dollars worth of food from Papa Johns - to make up for my promise go wrong only. It was Wegmans' fault, but how do you explain that to 3 hungry kids who just waited for me to come home and cook for them after waiting a couple hours? The week prior, I had bad rotten onions and potatoes, before that spoiled yogurt and tasteless corn on the cob that I paid 5 dollars for, twice! (peeled and packaged already).
Last week I bought sirloin steaks and the steaks were not cut properly - cut WITH the grain causing the meat to be tough and terrible. I don't know where Wegmans' standards became not so important, but the store I once loved is now just like the rest of them. By the way, I contacted the manager the night of the spoiled chicken. This 'girl' had no right being a manager as she had no idea how to handle this disgruntled customer. Even I knew how I would handle me - I just needed her to make me feel better but she failed miserably. She was awkward, not saying anything and leaving me to feel like I had to continue speaking.
In fact, I doubted she was a manager at all since Wegmans usually has high standards training their employees to be highly effective in resolving issues. I suppose, that has changed too. I'm very disappointed in Wegmans and honestly, I feel betrayed. I have written corporate and have yet to hear back. It feels like Wegmans has taken Walmart's lead on terrible customer service only the difference is, you pay a premium at Wegmans. At Walmart, you can expect this treatment. I've been loyal to Wegmans for over 25 years. It's a shame that Wegmans doesn't care. It's sad.