Complaint / review text:
On 9/30/15 I went into the Cross County TJ MAXX store. I wanted to return a Cynthia Rowley handbag. I had purchased this bag in August, I later changed my mind about keeping the bag but I had removed the tags and I also did not have the receipt. So I went to my TJX credit card and pulled the item up and printed out the item and took it with me. I was treated like a criminal, I was ready to run with all that they done to me but I knew had I left the store angry they would assume I had stolen the bag. I was ask to give him my credit card. I gave him the card and he pull the item up, the purchase receipt. I was asked to give them my credit card again, I did and this time another, manager (Julio) took my card and left the floor for about 10 minutes.
At this time as I am standing at the register waiting, (being very polite) security was called on me. This man walked from the outside of the store and spoke to manager Wendell, said, "where is she, " and I knew right away that he was talk about me. I said, "I am right here." He walked away toward the back of the store. Even with the receipt that they were able to pull off the register, my credit card and receipt they would not take the bag back. Told me my receipt said it was a satchel and the bag was not a satchel. Any bag that has a shoulder strap is consider a satchel. Please contact me there is much more.