Complaint / review text:
I bought a Eurotech Washer from PC Richards & Son and got an extended service contract for 5 years with it. The machine failed in January 2010. I placed a service call, and after following up multiple times, I was told 4 weeks later they could not locate the spare part. I checked it on the Internet and identified it as a pulley wheel. Four weeks later, a technician finally arrived with the part and changed it.in July 2010, the rubber door seal first split then ripped. I placed a service call to get the item replaced.
I provided the part name, a description of the failure and the name of the part (a rubber door seal). I requested to send the technician with the part. The first appointment was canceled after 7 days. When I called, I was told the part had to be ordered. Three weeks into it I called back and I am told a technician would show up the following Saturday. He showed up without the part and is baffled why he was not told which part to bring. The service I received from PC Richards is sub-standard.