Complaint / review text:
I tried to order an item from their on line site. The site said shipping was free. When my total came up, they not only charged me for the shipping, but they had also added what they called a "handling charge" as well. I canceled the internt order and tried to order by phone. The lady knew nothing about the free shipping, but we finally found it together on line, and she extracted the secret code. I got the free shipping, all right, but then they still wanted to add a "Handling Charge".
I wonder if I walked into their store, would they charge me a handling charge for buying something.
This is bogus and sneaky, but they are not the only ones that try it. I strenuously object to last minute add-on charges.
I will carefully consider this before ordering from them again either on line or by telephone.