Complaint / review text:
I purchased two Hunter Windspan fans from Home Depot, model number 20174. After installing both fans, the remote receiver on one of the fans did not work. After calling Hunter, they sent me a replacement receiver. After installing the replacement, it appeared that the fan was working. About two weeks ago, I woke up to what appeared to be burnt plastic. When I got home from work, I discovered one of the fans did not work (the same fan that had the receiver replaced). After closer look at the fan, I discovered the remote receiver had caught on fire. There was just the burnt plastic shell left, with smoke damage on my ceiling. After a few miserable calls to Hunter, they finally agreed to send me a replacement fan. I was promised next day delivery.
The replacement fan came almost two weeks later. As I installed the new fan, I tested the remote before closing the fan housing to the ceiling. Once this was done, the remote fan and the remote did not work. Same original problem I had. After calling Hunter again, I was told that I was in warranty limbo. Because the original fan had not been shipped back to them yet, the warranty had not been transferred to the replacement. The only reason I have not shipped it back yet is due to the fact that I am still waiting on the shipping label they promised me. The wonderful customer service people on the phone (sarcastic) told me that the label had been requested for approval, but could not tell me when I should receive the label.
In the mean time, I still have a new fan that does not work. Very frustrating. Everyone I spoke to at Hunter, including a Manager Desmond, was not helpful and very uninterested in that fact that my new Hunter fan had caused repeated problems and even caught on fire. Horrible, horrible experience. I have four more new Hunter fans still to be installed. Another brand, including a Home Depot brand is sounding a lot better than what I thought was a good and reputable company.