Complaint / review text:
I have ordered a bracelet from Amazon.com which was written that it's a 925 silver containing Swarovski crystals. After I received this bracelet, I discovered that it's not silver nor containing Swarovski bracelet. This bracelet's price was $27.5 and it cost me $45 loss for the extra shipping I paid for this bracelet to reach me in my country. I sent them several complaints which they only considered to refund me the price of the bracelet and didn't consider the other loss of the shipping and custom duty. So I complained again and again but they don't even reply my complaints! And after all they told that it's not their responsibility. How come? If I knew from the start that it will be a false bracelet and not silver, I would not cost myself all this money and order it. I'm really upset from Amazon. I never thought that the customer service would be that bad. I want a complete compensation for my loss and my reputation in the market here in my country selling Amazon products with full trust.