Complaint / review text:
I bought a Hunter Highbury 52" ceiling fan with light kit and remote control on 5/15/12. I got home, installed and wired it exactly according to directions. The light worked great but the fan was dead. Remote receiver clicked when buttons were pressed which indicated it was working; however, the fan would not turn under power at all. I called Hunter's help line and waited and was ignored for 45 minutes. When the option to "leave a voice mail" came on, I selected it and was told, "I cannot accept voicemail at this time. Goodbye, " and it hung up. I used the "Contact us" form on the website to request assistance then started researching Hunter remote control fans on the internet. I found out they are generally crap and so is Hunter's customer service. I took the fan down, boxed it back up, and returned it to the store for a full refund and bought a good old Hampton Bay fan from Home Depot. Put it up and it works fine. I thought I was going to spend a bit more on the "Cadillac" of ceiling fans and get a really good product. Not!