Complaint / review text:
I went to cancel a trial subscription and granted it was after the two week trial. So okay, I had to pay the monthly charge but I did cancel. Come to realize this is my fault, I continued to get charged but I didn't check my credit card until August. I cancelled in June supposedly but it never got cancelled. I immediately went in and cancelled my subscription on 8/16/12. I realized how deceptive their cancellation process is. It kept asking me if I was sure in various forms. This was probably the reason my cancellation never went through originally. I called them and even though she noted I had no activity after June, she still could not refund my charges. Beware and be careful. You should probably cancel by phone and get a confirmation number.