Complaint / review text:
I had a coupon code for free shipping, ordered an item with the coupon code. The system accepted the coupon code and indicated that I received free shipping.
My email confirmation also indicated free shipping. Upon shipment of my item I was charged $7.99 shipping. I contacted customer service 3 times and was rudely told that they will not refund the shipping charges because my order did not meet the minimum for free shipping. I did not realize that there was a minimum for free shipping — my coupon simply indicated "free shipping".
It's just wrong to add shipping charges after the order has been submitted and confirmed. Don't order from them — look for the same items from other online retailers, including Amazon.