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Complaint / review / scam report
Hearthsong Catalog
Shipping charges added after order was completed online

Complaint / review text:
I had a coupon code for free shipping, ordered an item with the coupon code. The system accepted the coupon code and indicated that I received free shipping.

My email confirmation also indicated free shipping. Upon shipment of my item I was charged $7.99 shipping. I contacted customer service 3 times and was rudely told that they will not refund the shipping charges because my order did not meet the minimum for free shipping. I did not realize that there was a minimum for free shipping — my coupon simply indicated "free shipping".

It's just wrong to add shipping charges after the order has been submitted and confirmed. Don't order from them — look for the same items from other online retailers, including Amazon.

Contact information:
Author: Contact with Author

Offender: Hearthsong Catalog

Address: P. O. Box 1050
Phone: 18005334397

Category: Shops, Products, Services


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