Complaint / review text:
I bought genuine leather couches which were delivered around 24th of October 2014. Within three months of delivery, the stitches started coming out. I called Rochester and they came to collect the couches for repair. They said it would take 2 weeks for the couches to be back but now it's almost a month without my couches. I need someone to explain why they are taking such a long time to repair them. I am tired of waiting for them.