Complaint / review text:
I bought couches from The Mattress People at Maponya Mall. After a month my couches started sinking and I reported the matter to the store manager. He told me that the foaming was probabaly not done properly. He promised to send people to pick up the couches to get them fixed. I reported this matter in March 2014, its July 2014 and I am still waiting for the couches to be collected. The store manager is forever making empty promises telling me that the couches will be collected and nothing happens. I follow up regularly but I am told a different story everyday. This is VERY BAD customer service! Very Dissappointed!!!