Complaint / review text:
We purchased the ProForm 400 treadmill and assembled it to find the belt doesn't move. There were no topic troubleshooting tips in the manual so we called the number on the front of the manual only to find them closed. I initiated email contact and received a reply 2 days later on a Monday. What progressed was a series of emails from asking me to check several things. All these suggestions could have easily been sent in one email instead of the volley of back and forth. Finally I was informed that they would be sending me a new controller board and asked for my shipping address. I provided this on Monday. Tuesday I had no response or updates from or ProForm (Icon).
Today I received an email that controller boards are out of stock but they will mail one when they become available. No ETA or ship by date provided. Luckily, our Sports Authority is much more customer friendly and we will be returning our useless piece of equipment to them tomorrow for a full refund. Save your money, time and stress. Purchase another brand.