Complaint / review / scam report
Change to personal details - Impossible

Complaint / review text:
I went to MTN Westville Mall, Durban to update my person details. Their system was down and was advised to call the call centre.

While I was there I found out I have been paying BBM when I've had an iPhone on contract with MTN for 2 Years!!!

I called the call centre to update my personal details. Given reference number. I was told I would have an email within 1 hour showing my updated details & a statement.

After 2 hours of waiting and getting no email I called back to be advised that my reference number did not exist.

I then had to go through the whole thing again providing all my personal details for a second time. After spelling my email address out they still managed to get the email address wrong and again I had to call for a third time following up on the statement.

Again my personal details were incorrect and I had to make corrections.

After asking numerous times to speak to a supervision, no supervisor comes to the phone.

Pathetic service to say the least!!!

Contact information:
Author: Contact with Author

Offender: Mtn

Country: South Africa   State: All Country   City: Call Centre

Category: Telecommunications


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