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Complaint / review / scam report
Poor after sales service

Complaint / review text:
I bought an OVHD decoder from the branch in kloofsig - (26km x 2) from my house
no instructions were given that I had to reset and move my dish -calling Deon and explaining my problem that I have no coverrage on my tv-I was told that I must bring the decoder in (26 km x 2) for check for maybe a faulty decoder-after tested and tuned in shop-back home I still had the same problem-I ask for a refund on the product for which he refused bluntly and told me I must get an installer which I did and the moved the antenna with a longer pole-still the decoder didnt work-the technician fetch a decoder from their shop and it was working properly-at this stage I made several calls and decided to buy the new decoder which was in perfect working order-after three days my problem coulnd be solved and wich to have a refund on my decoder and not a replacement-the price is R999-00 without installation. The company who solved my problem price is R1200-00 installation included-the total of my expenses in feul, time and telephone calls far ecceeded the products worth. I will take this to the media if I am not refunded

Contact information:
Author: Contact with Author

Offender: Spacetv

Country: South Africa   State: All Country   City: Kloofsig Pretoria

Category: Telecommunications


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