Complaint / review text:
I've had eSecuritel insurance for 18 months (over $180 in premiums), when I went to submit my first claim the automated phone call never took me to the file a claim portion and the phone kept disconnecting. They don't let you submit a claim online, but they sure do not have a problem taking their premium the 1st of every month.
They sold their service as if you have a claim you'll get a brand new phone immediately, I've been trying to get through for 3 days now.
CHOOSE ANOTHER COMPANY! Verizon should not let this company use it's name to insure it's customers.