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Complaint / review / scam report
Air Canada
In September I booked my flight for Air Canada from Vic...

Complaint / review text:
In September I booked my flight for Air Canada from Victoria to Toronto, with a connecting flight from Toronto to Houston. When trying to check in before the flight, the computer system had my seat place as "GTE" and would not let me confirm. So, upon my 3AM flight to Toronto, I informed the Air Canada agent as to what to do. The agent said everything was fine, that I could decided what seat I wanted when I arrived in Toronto. After waiting 3 hours in between flights in the Toronto Airport, I approach the gate agent and am told that there are no seats available on the flight, and that I will be put on Stand By. "Pardon me" I say, "I booked my flight in September". To which this question, and all others are not responded to. Upon waiting, it turns out 3 other passengers are on stand by and none of us get on the plane. The agent kept us guessing to the last minute, and did not show any consideration of our inconvenience. Because I was traveling with my boyfriend, that would mean I'd be stuck in Toronto without him. As a matter of fact, he volunteered to stay behind for another of the 2 passengers, and was refused this request. Not only but also, it is regulation to ask if another passenger will take the compensation, and this was not announced.

Consequently my boyfriend headed into the plane without me and I was stuck in the airport until 3:00PM the next day. By the same token, I was given false hopes about a plane out that night, to which kept me waiting in angst for many hours at the customer service counter, only to be let down again.in view of all of this, I ended up at the airport from 3AM on Saturday morning to 3PM Sunday the next day, arriving back at 7:00PM. The agent would not give me compensation for new clothes, so I ended up wearing the same outfit for two days, as my baggage could not be found and was checked in. Furthermore, when I finally did board my flight I received the worst service I have experienced in years, and was also served one of the most unpalatable meals, a salmon salad, which made me sick the day after.

Contact information:
Author: Contact with Author


Offender: Air Canada

Country: USA
Site: www.aircanada.com

Category: Traveling & Tourism

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