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Complaint / review / scam report
Air France Klm
Refund issues

Complaint / review text:
I had planned a lovely summer vacation with my family to Cuba and made bookings through Air France. Booking my ticket was a seamless process and I was impressed with efficient they were but unfortunately I had to cancel this trip and hence requested to have my ticket cancelled.

On the day that I made the cancellation, I was informed that the refund would take 14-21 days. Hence I was expecting to receive my refund by 7 January 2015. It is the 13 Jan and I have not received my money nor have I had any correspondence from Air France.

Poor form!

Air France needs to pull up their socks! Because after this experience, I would never advise a single person to use this airline. It's ridiculous that the only form of contact that I have with them is through a call centre that has failed over and over again to assist me.

Contact information:
Author: Contact with Author

Offender: Air France Klm

Country: South Africa   State: All Country   City: South Africa

Category: Traveling & Tourism


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