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Complaint / review / scam report
Airbn
Airbnb payment not passing on Special offers

Complaint / review text:
An Airbnb Host sent me a discounted 75 Euro/night "special offer" rate via Airbnb (regular rate 92 Euro). Upon clicking the "booking" link in the offer message, I saw that the Airbnb Payment system did not reflect the special offer just the regular rate.

When Airbnb was contacted by the host, Airbnb customer "service" insisted their payment system was correct even after being told the host's offer rate and the payment system rate were different. The Airbnb customer rep did say that their fees could go up to ~20% which I took a bit as a threat as it was completely out of context.

Did not book.

Contact information:
Author: Contact with Author


Offender: Airbn

   State: Washington   City: Olympia
Address: 99 Rhode Island St Fl 2
Phone: 0018554247262, 4158005959

Category: Traveling & Tourism

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