Complaint / review text:
First my daughter did not receive a text of her boarding pass. Second, when she arrived for check in at the Syracuse NY airport, there was no staffing. She waited for an hour and no one showed up. The other airlines' stations next to Air Canada said this happens all the time. Someone from another airline helped her. It was a total mess. It is infuriating that this is common practice not to have staff show up. She is now waiting for the plane which has been delayed over an hour. She now is at risk of missing her connecting flight to London. Awful service.