Complaint / review text:
I changed the return date and a charge of $100 had to be paid. At the airport counter, they requested $148.18 as $100 goes toward ticket change and $48.18 will be collected for tax purpose but a refund with the same amount they'll give back. At the airport counter, Air France rep was unable to process the refund (system problem) and promised that we can get the refund once we reach Cairo.in Egypt (Cairo), Air France office had no information about any refund and was unable to process our complaint. Now we have the e-ticket paper says $100 for any flight change and we have a receipt of $148.18 collected at Dulles airport.