Complaint / review text:
We had flight reservations with Air Canada from Newark to Montreal and then a connecting flight to Athens, Greece. When we checked in, my husband did not have a seat on the flight as it was overbooked. Even though our tickets were purchased from February for our flight in July. Finally, someone volunteered to give up their seat and he was given a seat. About half hour before boarding, the flight had an indefinite delay as they were waiting for the crew to arrive from Canada. Since we had a connecting flight to Greece, Air Canada put us on a different flight with another airline. We would fly to Geneva and then Greece.
This change added an additional 8 hours to our trip. We lost an entire day in Athens. We needed to call and change plans with the car rental agency, hotel, but most important of all we lost a full day of being in Greece with our family. Air Canada also gave us meal vouchers to be used in the airport. We needed to go to a completely different section of the airport to check in our luggage again with the new airline and after check in we finally went to eat. To add insult to injury, the vouchers Air Canada gave us were not accepted in this new part of the airport. We could not pass through security to back again so we ended up just paying out of pocket for our meals. So bottom line, we lost an entire day of our vacation and our trip will take an additional 8 hours to our final destination.