Complaint / review text:
I purchased a round trip ticket for my son based on a verbal approval from his manager allowing for the time off. Unfortunately due to attrition the time off was revoked. I purchased the "insurance", because "things happen" according to the Expedia check out. Well, I bought the insurance, because things do happen. However, after multiple calls and emails including a call to the insurance carrier and speaking to Ann - I was advised that if my son had lost his job this claim would be covered. I am disappointed for my family, but much more concerned about the fraudulent practices that Expedia is using to scam people out of their hard earned money. Time to buy direct, or turn to Captain Kirk to negotiate my next airline purchase.