Complaint / review text:
I booked a nonstop flight for myself, my wife, daughter, and son online on 9 Jan 11. And my mother paid for it (she has a United Kingdom credit card that she used and she currently lives in the UK). The amount that was stated on the website and on the receipt I received (including taxes and paper ticket processing fee for my son's ticket) was $3,251.85. However, when American Express (my mom's credit card) authorized the amount, they said that it was $4,987! We were informed that this was charged directly by the airline (Delta).
When my father and I questioned Orbitz about this, they denied that this was charged—they kept insisting that the charge was what they stated. We had them call American Express in the UK and they confirmed the higher amount, which Orbitz said they accepted. But then, they called Delta, who also denied that they had charged $4,987!
We spent over two hours and 30 minutes on the phone with Orbitz and spoke with a supervisor in the end (Lauren). However, she would not agree that we were charged the higher amount even though Orbitz had been told by Amex! Orbitz told us that this extra amount ($1,735.15) was a pending amount that would drop off within 24-48 hours. But Amex confirmed that they authorized the entire amount of money and there was only one transaction and authorization code—this was never mentioned anywhere on their website.
In the meantime, my mom's credit card went over the limit because of this additional charge.in the end, we had no choice but to report this as a fraudulent transaction to Amex!