Complaint / review text:
I got Jamaica Air tickets for travel booked months in advance (last April) for travel out of Newark Airport on December 5,2007 direct to Montego Bay, Jamaica. At 8.00 pm on December 4 I received a phone call that the flight out of Newark was canceled and passengers would be shuttled to Kennedy Airport, New York. Upon arrival at Kennedy Airport the agent told us that the flight previously scheduled to leave Newark was now leaving at 2:00 pm and would be landing in Kingston, then on to Montego Bay. This was not told to us the previous night. To make a long story short, we arrived at Newark Airport at 9:30 am and did not arrive in Montego Bay until almost 9 p: m; our previous flight was scheduled to arrive at 4:30 or 5:00 p: m. This is unconscionable. Airlines should not be able to get away with such subterfuge. Air Jamaica had to know well in Advance that they were going to inconvenience the Newark passengers. There should be some type of penalty attached when this kind of practice occurs with no explanation or apology given. Passengers should have some rights in this type of situation. It was my first flight with this airline and most likely it will be my last. It is my intent to put this in a written letter of complaint to the airline.
This takes a physical toll on an individual. A trip that originally was supposed to last three hours with probably a two hour airport wait took about twelve hours. We missed an entire day of a five-day vacation since we were too exhausted to do anything that late at night. I think that Air Jamaica should be liable to the passengers in some monetary fashion.