Complaint / review text:
I have just returned from over 3 weeks of holidays in US. I have purchased 2 tours from Tours4fun over the internet. The experience was very poor and while I do not expect any compensation, I would like to warn other future travelers about the problems they may encounter.
There was no information whatsoever that the tours are bilingual. We only got it in small print once we have purchased the tours but not before. All 4 guides we had to deal with spoke badly broken English. With their poor grammar and bad pronunciation it was impossible to understand them on many occasions. When we were leaving the bus, quite often English speaking people had to ask the guide again what are we doing. Over 10 English speakers I talked to had the same problem. Quite often, we could not even decipher the names of places and attractions until we actually got to them and could read it somewhere. For example, Wall Street became "Washie". There was a guide that spoke perfect English but he was never on our bus, all 4 guides we had, were simply bad. They could have been great in Chinese, which was another language offered, but they should never guide tours in English.
Our buses were fitted with 60 seats and many people had to touch the seat in front of them, as there was simply no room left. They had very poor air conditioning. I have taken fast pace tours before but the tour, which 30% of the time forces you to wake up at 4:15 am, is just too much. On both tours we had to spend over 10 hours on a bus on multiple days. One tour that started in Las Vegas was delayed for 1.5 hours with no information or apologies. Imagine people waiting and wandering what is going on and if they missed the time or place. The only good comment I have about the tour is that the standard of the hotels was quite good. It is however too little to make your holiday even remotely good experience.