Complaint / review text:
Luckily, I checked the Air France site for my flight info. I had purchased and had confirmed tickets for four leaving BWI to New York and New York to Paris. And also, return tickets. I was sick to my stomach to see that wasn't a flight listed from BWI to NY. I called Air France and they assured me that it was there, but I wasn't seeing it because it was actually a Delta flight. They even gave me the ticket #. I called Delta again just to double check and after a long wait, I was told that Air France had cancelled that flight. Now, they never notified me or obviously their own employees. Naturally, I fell apart and my blood pressure shot up through the roof. We would have arrived at the airport and wouldn't have had a flight out. That means no connecting flight to Paris. Tia at Delta stayed on the phone and managed to get us a flight to New York.
Now I am leery of even trusting our other flights. My question is "if we had cancelled our flights, we would not have been able to get a refund, but if they cancel (without notification) and we missed our entire trip, would we have been reimbursed?" For upsetting our family, I think they should make us some type of compensation or even upgraded seats. Also, I tried to put this on a complaint to Air France, but their site just gives you the runaround and could never actually make a complaint.