Complaint / review text:
I purchased a return ticket for a flight from Toronto to Frankfurt (return flight dated May 9,2008). Unfortunately in return flight from Frankfurt to Toronto, Flight manager (Mr. Szczepaniak) in Frankfurt airport did not allow me to get my boarding pass. I believed that he had sold or transferred my ticket to somebody else. After that I went to Lufthansa ticket counter and asked to talk to a supervisor. Somebody came and introduced herself as a supervisor. I explained her, what happened to me but she did not cooperate with me either.
I checked with Air Canada counter in Frankfurt airport for available seats and they confirmed that there are some seats available for me to go to Toronto but Lufthansa manager refused to send me by Air Canada which was the next flight to Toronto 3 hours after my own flight with Lufthansa.instead she gave me 2 tickets one from Frankfurt to Chicago in U. S and the other one from Chicago to Toronto. At that time I advised her that the time between these connecting flights is too short and due to some delays, custom and immigration policies in U. S, I might miss the connecting flight to Toronto but she said that it is O. K.
Any way I flew to Chicago and as I predicted, I lost the connecting flight to Toronto.in Chicago airport I went to Lufthansa counter and explained my problem and asked them to provide me with accommodation but they said we cannot do anything for you. Therefore, I took my heavy luggage with me and went to a hotel as I was really exhausted and frustrated with this experience. Lufthansa created a lot of problems for me first of all my entire flight took me 24 hours longer than it was supposed to take and I got to Toronto one day later, secondly I spent a lot of money (as listed below) thirdly my wife took a day off from her work to come and pick me up in Toronto airport but my flight changed to midnight and she went to the Toronto airport at midnight to pick me up and because I missed the connecting flight I couldn`t make it and she left and the other day I had to take a cab to go home in Toronto too!
I expect Lufthansa to compensate for my expenses as listed below and all created by Lufthansa`s mess and awful customer service. 1) one night stay in Hotel in Chicago 189.70 USD 2) Taxi from Chicago air port to Hotel and return 60 60 = 120 USD 3) Telephone fee: I had to call my wife and let her know of the flight change which cost me 20 $ 4) meal: breakfast and dinner 17.77 17.86 = 35.63 $ 5) Damage to my two luggage 400 $ 6) Taxi fee in Toronto (as I explained above) cost me 42 $ In total I spent 807.33 $. I would like you to follow up my complaint and reimburse this amount to me and also follow up why such a problem happened to me. By the way, I was in Frankfurt airport for my departure to Toronto on Time.