Complaint / review text:
"Do not book with ONE TRAVEL." I book my vacation with One Travel and this was a big mistake. They are not an American company first of all and they provide very poor customer service. I book a flight with One Travel and paid extra for change of flight; however, my flight did have to be changed and they still charge me 400 dollars extra. I said I paid the extra insurance, they said it does not apply to this change. Also I had an emergency to return and One Travel would not rebook my ticket so I had to purchase new tickets just to get home.
Also Air France said they would give me a refund and they did accept it. Went to One Travel because they don't book the flight under your card number, they book under their card number and you will not receive your refund. I will never book with One Travel again. Beware of ONE TRAVEL.