Complaint / review text:
I had rented the vehicle at Ft. Lauderdale airport for transportation to the Miami cruise Terminal E at the port of Miami. The rental agent mentioned dropping off at the Miami port is better since they will provide free shuttle to the terminal. If you notice, there is a change in the reservation for dropping at the port instead of Miami airport. As per agreement, I brought the car to drop off at 2ND Street, Miami FL. (Port of Miami location) on Sunday 18th at 1:30 PM. To my dismay, the budget rental agency had closed at 1:00 PM. Since my cruise was leaving shortly, I had no choice but to park the car in the Terminal D parking garage.
I appreciate someone from your office go over to collect the car from the Terminal D parking garage. Once you enter the garage, go all the way to the end and turn left. After making the turn, you will find the car in the last parking spot on the right. The keys are in the cup holder. I made several calls (as the notes on this reservation should show) prior to the ship departure to Ft. Lauderdale airport and Miami airport budget agencies to have a person collect the car. I was disappointed with the outcome. I was told the agency at Miami port will have to go and collect the car. Please honor this request and get this request to appropriate agency to have them collect the car from the location mentioned. Please email me a confirmation when this request is completed.