Complaint / review text:
Warning to all Comcast customers, and I've been one for far too many years now. I've had poor reception for the last couple of years, but now my service just freezes every 20 or 30 minutes. I've spent every evening since May 26th on the phone begging & pleading with their totally useless customer service people. I now know their script by heart but am always surprised at their lack of caring and the total number of lies they tell. After hours on my cell phone with them, I am totally exhausted and sick to my stomach and usually just go to bed with the hope that just maybe a tech will arrive & fix our problems tomorrow. Needless to say, this hasn't happened. I've had three different older techs tell me Comcast was well aware of the poor service in my area, but they didn't seem to want it repaired. I also had several younger techs tell me the problem was in an outside master box feeding service to several homes, but they weren't allowed to work on it, only a Tech Field Supervisor could do so. I've been told one of these Field Supervisors would be sent to my home on three occasions... But haven't seen one yet. I've begged for a supervisor to call me, but haven't really spoken to one yet. One lady pretended to be a supervisor and kept ignoring me when I asked her directly if she was a supervisor... Until finally she said no. I pay almost $250 every month for Internet service, cable TV service and our home phone service. My husband has a heart condition and stays home all day while I work. Our phone is important especially when we've had to call 911 several times in the past, but cannot do so now. I have to keep my cell phone charged, but it's difficult when you spend hours on it every evening with Comcast. Now, how stupid do you have to be to work at Comcast? Well, let's just say after reporting that our cable service freezes, and our internet goes in & out all day, and no one can hear us when we try to use our home phone and we can't receive incoming calls at all most days... At least 6 customer service reps have advised us to go online to report service outages... At least 4 customer service reps have tried to call us on our home phone after repeatingly giving them our cell phone number, and 2 service techs have come to our home and sat out front writing a note to leave on our front door saying they arrived and tried to call our home number but didn't get an answer. My husband usually just opens the door as soon as he see them.
Well, last night a new tech arrived at our house at about 7:30 in the evening. He changed a couple of cables (as they all have), said it didn't seem to fix the problem, and stated it was probably the master box outside. Duh... You think? Again, I got the same old tired story about only a Mast Field Supervisor could work on the box. I told him I'd been told that several times but just like Santa & the Easter Bunny, I didn't believe they were real. He said he'd put in a work order and one would be out in a few days. I lost it at this point. I told him time was up, I wanted service now and didn't want to go through another weekend without service. He told me there was nothing he could do and explained that our entire sub-division was so old that all the wiring in our houses was so old that we would never be able to get good working service. WHAT??? Does everyone who lives in Ashford West Subdivision know this? Anyone know an AT&T salesman that wants to convert numerous Comcast customers over to better service? I think I better start looking because Comcast sure isn't wasting any more of my evenings, and they aren't getting my $250 a month for nothing. Everything I said is true but if you want to ask me... My name is Linda Lancon.