Complaint / review text:
I took out advertising with these people 2 yrs ago. I paid in full by DD, have never seen the so called brochure in my local subway.
However, suddenly, 2 weeks ago, appy ppl took £783 from my account. I cancelled this and the bank refunded. I then received a call from appy ppl telling me that as I hadn't cancelled the contract back in november, I was liable for the full amount once again. Apparently, it a rolling contract and I should have notified them 6 months previously to cancel.
I have since received a threatening letter demanding the full amount and adding a charge of £25 for the letter, or they will prosecute. I explained that this wasn't possible, I don't have the money! I lost my husband in November to cancer and this was the last thing on my mind.
They told me I could pay in 4 separate instalments! Big thanks appy ppl
More phone calls. Appy people are hounding me now.
Calls to my mobile and business.
Does anyone have any advice please?
Helen in Newcastle - will post any updates I have hun xx