Complaint / review text:
Ihave used turbo tax for many years and have been happy, this year when i completed my federal and state taxes, i received a cost of 19.95 for the federal and over 36.00 for the state, but i clicked on the basic version of turbo tax which is free, i kept being directed to the deluxe2 version which i have to pay for. The state has also gone up substantial since last year, after numerous tries to complete only the basic turbo tax for free, i said forget it, between the federal and state fees, and also the efiling this was just to much, i deleted my information and went to the irs website completed my federal forms for free and state form for 9.95 plus 3 dollars, this is also less then turbo tax.
I will not use turbo tax anymore.
I dont see why people are really complaining that turbo tax ripped them off, you should not have put your credit card information into the system until you were happy with the cost.