Complaint / review text:
False misleading advertising. It claims it polishes, it can't polish it only spins to rinse out mop and then semi dry it in the spin basket.
I was supposed to be charged 19.99 twice for the two mops. I elected to pay in full so the total charge should have been $39.98 plus 12.99 shipping & handling.
I decided to order two additional mop heads for $10.00 with shipping & handling at $3.99.
These charges add up to 66.96
On the packing slip I was charged 49.98 for the first mop (10. More than told)
The second mop was supposed to be free but I was charged 29.99
For the two additional mop heads I was charged 19.98 (I was quoted 10.00)
Shipping and handling for the mops was supposed to be 12.99 and for the two extra mop heads was 3.99 (the shipping and handling charges were correct.)
There was no mention of taxes while I was ordering but they charged me 9.67 for taxes.
My American Express card was charged a total of $126.60
They charged more than double the price I was told when ordering.
Upon receiving the package I opened the box and assembled the mop handle according to the instructions. After I assembled the mop I decided that the product was cheaply made and didn't spin while cleaning at all. There is no possible way that this thing could polish.
I didn't find the packing slip with the amounts charged until after I assembled the product.in order to receive the money back minus shipping you must return the product to them. I attempted to disassemble the mop but it can not be disassembled.
I called Telebrands Customer Care
79 Two Bridges Road
Fairfield, NJ 07004
I spoke with a representative and told him I wished to return the products. I explained that I could not disassemble the product. He offered me 20.00 if I would try the product. I agreed and did receive the credit as he promised.
After using the product "the Hurricane Spin Mop" I was very displeased. It is difficult to use. It doesn't clean in corners at all. The mop only spins when mopping against a surface the provides friction. While mopping it doesn't pick up any dirt, particles, and hair at all. The floor must be cleaned before mopping for it to pick up stains left by spills.
A regular plain old mop works far more effectively.
I called American Express about this purchase and they were able to credit my account for $60.00. The representative was very helpful and thanked me for disputing the charges. He said he was thinking of buying the Hurricane Spin Mop but has now changed his mind.
I have heard nothing from Telebrands concerning this so far.
I will never buy another product from that company again.