Complaint / review text:
On December 15, the Banfield clinic at the Petsmart located at 6960 Amador Plaza Rd, Dublin, CA 94568 misdiagnosed my pet with bronchitis and formulated an antibiotic called Clavamox. The bill was well over $200. For 5 days the dog did not show any signs of recovering. I then took the dog to the kennel where I purchased it. The owner listened to the cough and said he has dealt with that same type of cough countless times. That it was nothing more than kennel cough and that according to his experience the dog should be treated with Doxycyclin and not Clavamox.
I went back to Banfield on Dec 20 and told them that there was no improvement. The nurse took the dog to the doctor and after 5 minutes came back out saying the dog has ammonia. I asked the nurse if he meant pneumonia to which he replied - no, the dog has ammonia. I told him I needed to talk with the doctor because I never heard of such an illness. Surely enough, the doctor came out and said the dog had pneumonia. A nurse that has never heard the word pneumonia cannot possibly be a nurse. They must have randomly hired a passerby to fill in the job.
I continued my conversation with the doctor. I asked her if she could prescribe Doxyclyclin as recommended by the owner of the Kennel. She said Doxycyclin would not help because it was a drug for kennel cough and my dog did not have kennel cough. She said they needed some xrays worth almost $400 dollars in order to prescribe the appropriate treatment. At this point I was already very skeptical of the clinic's ability help my dog recover. I refused the xrays and she recommended that due to the severity it would be best if I could return my dog and get a healthier one.
I went back to the owner of the kennel determined to return my dying pet. He told me that although the cough was wet he was 99% sure that it was kennel cough. He arranged for a visit with the vet that treats his pets and told me that if the dog did not get better in 5 days I could return the dog for a full refund. His vet prescribed Doxyclyclin and after 5 days the cough was gone. As simple as that! In summary: (1) Banfield misdiagnosed my dog twice; (2) They hire unqualified individuals and dress them up as nurses; and (3) They try to get you to spend as much as you can.
An initial bill of well over $200 dollars, plus a one year contract with a monthly fee of $25. These people won't let you terminate the contract no matter how bad they screw up. Money, money, money is all they care about. The pet's health and customer satisfaction comes last.