Complaint / review text:
I just want you to know that you have to be careful with this company. Whatever you do, be sure because they often make erratic decisions based on nothing and when you try to reach them, the customer support is always busy, they are disrespectful and you won't get anywhere since there is not a well structured chain in command.
I am a serious man, I am also a Physician and I never complaint.
However, I had to file to the BBB and I will contact the consumer affairs department to see what can be done. Just be careful, because if you have a dispute, you won't get anywhere calling customer support.
Below you can find the answer from customer support after I told them I was going to keep complaining:
Next Day Pets SupportIf you continue to harass us, we will seek legal action
11:49 am 9. Access restriction
The Company may, in its sole discretion, deny any user access to the Site or any portion of the Site without notice.