Complaint / review text:
My mini schnauzer was due for a haircut. We took him to his appointment and was greeted with oh my god he doesn't even look like a schnauzer... Well I will admit he was due he looked scruffy but surely not unrecognizable to his breed.
She then proceeded to complain about how matted he was as if we neglect him. I felt like saying well yeah he has a couple small matts that why we are here... He doesn't enjoy being groomed and I told her that which was followed by I have three schnauzer's and they fight over who will be groomed first as if I'm a bad dog owner because my dog doesn't enjoy haircuts well whatever. She then proceeded to complain about "all the matting" for a bit.
When it was time to leave my dog was hesitant to go with her and she pretty much ordered us to leave and took the leash and dragged him into the grooming area. When we went to pick him up he was growling and visibly angry at the groomers.