Complaint / review text:
Petco had 3 groomers and one manager
Appt. At 10:30 AM when I arrived to pick up the dogs at 2:30 (after calling them at 1:30) only one dog was groomed. They explained the
Phone had been busy so they just couldn't get the dogs both groomed.
Apparenlt making new appointments was far more important to Petco than servicing the clients they already had……per the manager, it is Petco's policy to take 4 hours per dog to groom……however no way to ever verify that statement. I called 3 times today and they managed to disconnect each timed……. Hmmmm…maybe on purpose? Well I took my 2 Havanese and left and will never darken their doorstep again. Dogs need water and need a chance to relieve themselves during that time and they alas, cannot do that for them either! Terrible grooming store…. GO elsewhere!