Complaint / review text:
Bought a BT-2 bark collar last year. I LOVED the fact that it basically had a microphone so the metal probes did not have to touch my dog's skin. He would bark, the collar would beep, and he hated the beep so much it kept him quiet without the probes touching and without being shocked. Worked great for about 8 months then stopped working. Filled out a tech support ticket which is very easy to find on High Tech's website. Well, that was 1 month ago. They claim they normally get back to customers in 24-48 hours, sometimes longer if they are busy. But ONE MONTH?
I've already purchased a replacement bark collar from another brand so now I'm just continuously sending them emails every week for fun to see how long it takes for them to respond. I'm a busy guy, I don't have time to talk to someone on the phone during business hours. If you can't answer the email ticket system you clearly represent on your website to back up your warranty, then you. I've already told all my friends with dogs (which is almost all of them) to skip High Tech Pet and go somewhere else.