Complaint / review text:
Unbelievable junk that they sell. Their products are junk. When you call for a refund you get the runaround. Their automatic pet door did not work correctly. The dog collars are pieces of junk as well. They fall apart all the time and often won't signal the door to open. They sent replacement parts for me to install and they still did not work. I am still waiting for a refund. Customer service will not respond to my phone calls or emails anymore. They do not honor their warranties and their products are so poorly designed that they fail immediately or soon after the warranty expires (1 year). They also charge outrageous fees for battery replacements and made their collars such that you can't use an over the counter battery, rather they take an over the counter battery and install it in a proprietary case so that you must buy it from them at a 1000% marked up price compared to normal retail, just so they can screw you even more. I hate this company.