Complaint / review text:
I have been boarding Greyson at PetSmart for the past 6 months off and on as I travel for business. I came home a day early from a trip today and when I picked him up his sleeping blanket was wet and smelled like urine.
I called to see if he has been having accidents and was obviously concerned for his health. The associate stated that they only walk the dogs between 6-7 am and 6-7 pm and that the rest of the day they just let them go to the bathroom in their cage. I'm sorry but this is not humane. Please do not support this business.
My heart breaks about how they have been sneaking this under my nose by washing his blanket before I come. I pay good money for a service and more importantly expect that my pet is going to be taken care of.